Professional Development

Build your skills, boot your confidence and grow your impact.

Anti-Bribery Training

4 Hours

Understand what bribery is, how it happens, and how to prevent it.

Essential for staff in finance, procurement, sales, and management roles.

Covers the Bribery Act, recognising red flags, and reporting concerns.

Conflict Management

1 Day

Learn how to recognise, manage, and resolve conflict in the workplace.

Ideal for anyone working in customer service, teams, or leadership roles.

Covers causes of conflict, de-escalation techniques, and effective communication.

Customer Service Skills

1 Day

Build the skills to deliver excellent service and create positive customer experiences.

Ideal for anyone in a customer-facing role, across all industries.

Covers communication, handling complaints, problem-solving, and professionalism.

Equality, Diversity & Inclusion

4 Hours / 1 Day

Understand how to create a fair, respectful, and inclusive environment.

Ideal for all staff across sectors, especially those in people-facing roles.

Covers discrimination, unconscious bias, inclusive language, and legal duties.

Leadership & Management

4 Hours

Develop the key skills to lead teams, manage performance, and drive results.

Ideal for new and aspiring managers or those looking to refresh their approach.

Covers leadership styles, communication, motivation, and decision-making.

Managing Challenging Behaviour

1 Day

Learn how to respond calmly and effectively to difficult behaviours.

Ideal for staff in education, care, customer service, and frontline roles.

Covers triggers, de-escalation techniques, communication, and safety.

Motivational Interviewing

1 Day

Learn how to support positive change through focused, person-centred conversations.

Ideal for professionals in health, care, education, and support roles.

Covers core principles, open questioning, active listening, and building motivation.

Motivational Speaking

2 Days

Develop the skills to inspire, influence, and connect with any audience.

Ideal for leaders, trainers, speakers, and anyone sharing a message.

Covers storytelling, confidence, audience engagement, and delivery techniques.

Professional Boundaries

4 Hours

Understand how to set and maintain clear, respectful boundaries at work.

Essential for those in care, education, support, and frontline roles.

Covers roles, responsibilities, warning signs, and managing grey areas.

Safer Recruitment Training

1 Day

Learn how to safely recruit staff and volunteers who work with children or adults at risk.

Perfect for anyone involved in hiring within schools, charities, or care settings.

Covers DBS checks, interview techniques, red flags, and legal duties.

Stress Management & Resilience

1 Day

Learn how to manage stress and build resilience in daily life and work.

Ideal for anyone looking to improve wellbeing and performance.

Covers stress triggers, coping strategies, mindset, and self-care techniques.

Managing Virtual Teams

2 Days

Learn how to lead remote teams effectively and keep everyone connected.

Ideal for managers, team leaders, and project coordinators.

Covers communication, trust-building, productivity, and virtual collaboration.

See our Full Course List

We are asked to run a lot of different courses but in principle First Aid is First Aid. All that changes is the environment and some of the conditions / ailments you may see. We have included a document below that can be used to see what we offer. If you are interested in one of these courses, Click on the Contact us button and someone will be in touch.